We have tried to make buying on our website as simple as possible however below we have prepared information that you might find useful. If you question is not answered here please email us on sales@farmtoysonline.co.uk.
Delivery
Farm Toys Online aims to hold stock of all styles and sizes of the products on the web site. However, occasionally an item will be out of stock and if we are unable to fulfil an order we will inform you as soon as possible and offer you a full refund.
Stock permitting, all orders are usually despatched within 1 working day of being accepted, to arrive with UK customers within five working days. If you need an item quicker please use our express delivery service - if you need it for a particular event or superfast let us know and we will do our best to help you. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
The best method of contacting us is by email at sales@farmtoysonline.co.uk. However if you would like to speak to us our telephone number is 0844 351 0032.
UK Delivery Charges
Please allow 5 working days, although usually it will be quicker (see above if you need it by a certain date).
Standard Delivery:
£4.95 for UK standard delivery - this excludes the Highlands & Islands (see below).
Express Delivery:
Cost £7.95 per delivery address for next working day delivery. Orders need to be placed before 12 noon Monday to Friday (please call to check we fulfill the order that day, to save disappointment). If you have a really urgent order and it is after 12 noon, please call us and we will try our best to help.
For Saturday deliveries, please call us (07515 953 936) and we will be able to give you the cost depending on the item required.
Highlands & Islands of Mainland UK
Depending upon the products you order, there may be a surcharge for delivery. Should this apply, we will contact you upon receipt of your order to confirm the details.
Overseas Delivery
We cannot currently take orders online for overseas delivery, however if you would be happy to take the order over the phone. Please email for a quote.
Gift Wrapping
We are pleased to gift-wrap your presents for you for £3.50 per item. If you send us a gift card we can include it in the parcel or we can write one for you.
Returns Policy
You can return your order for any reason at any time within 14 days of receipt for a full refund or exchange providing goods are in a re-saleable condition. Postage costs are a fixed cost and cannot be returned unless your goods are damaged or faulty when we will refund the full cost of returning the product to us. Please pack the items back in the parcel, attach the invoice and send it back to:
Farm Toys Online
Haddon Farmhouse
Chillington
Ilminster
Somerset TA19 0PU
When returning items we strongly recommend you obtain a free proof of posting from the Post Office, as we will not accept responsibility for parcels lost in transit.
Payment and Taxes
We accept online payment in a secure environment by credit card. We currently accept Visa, MasterCard, Delta, Switch & Maestro.
Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
Prices are quoted in pounds sterling, and include VAT at the current rate. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
Security
Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). We adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.
How to Order
The Farm Toys Online website has secure ordering and we accept most major credit and debit cards. However, if you would prefer not to use your credit card on the website you can prepare your order online, then click the Pay by Cheque option. You can then send a cheque to the address below or call us and we can take your credit card details over the phone.
Post your order cheque with name, address and order number to:
Farm Toys Online
Haddon Farmhouse
Chillington
Ilminster
Somerset TA19 0PU
Cheques should be made out to Farm Toys Online. Please remember to write your cheque guarantee card number on the back of the cheque.
Please remember to supply a daytime telephone number when ordering so that we can contact you quickly in case of a query.
